My HSA/FSA Card is Declining

If your HSA card or FSA card is declining while paying on HealNow, there are a few likely causes.

HSA or FSA Card Failing Due to Invalid Zip Code

Confirm that the zip code on your HSA or FSA card is correct and up-to-date. Call the number on your card or check your online account to confirm the correct zip code on your card.

HSA or FSA Card Not Approved for Online Transactions

Some FSA/ HSA cards do not work with HealNow because the card issuing bank has not approved them for online transactions. Call the number on your card to see if you are approved for online payments under MCC code 5912 for Pharmacies and Drug Stores.