Patient Support

About HealNow

• How does HealNow work?
• Is HealNow a pharmacy?
• What is HealNow?
• Why did I receive a link from HealNow?
• Is this HIPAA compliant?
• Is this PCI compliant?

See all 7 articles

My Cart

• Can I have auto-refills for my prescription?
• How do I submit my refill?
• Why is my cart empty?
• Can I add more items to my shopping cart?
• Do I receive a notification when my prescription is ready?
• How can I check the status of my order?

See all 9 articles

My Account

• How do I update my DOB(mm/dd/yyyy)?
• How do I update my name?
• How do I opt-in for text notifications?
• How do I opt-out of text notifications?

Payments

• I have paid for my prescription, what’s the next step?
• Is this covered by my insurance?
• My HSA/FSA Card is Declining
• Help! I’m having trouble processing a payment.

Shipping

• How do I update my delivery method?
• Where is my delivery?